Terms and Conditions
Effective Date: 11/Oct/2024
Welcome to Joypup, your go-to store for premium pet products. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please review them carefully before making any purchase or engaging with our services.
1. Acceptance of Terms
By using our website, placing an order, or engaging in any services provided by Joypup, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other applicable policies. If you do not agree, please refrain from using our services.
2. Changes to Terms
Joypup reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective upon posting to this website, and it is your responsibility to check the terms regularly. Your continued use of the website following any changes indicates your acceptance of the updated terms.
3. Product Descriptions
We strive to ensure that all product descriptions, images, and prices listed on our website are accurate. However, Joypup does not warrant that product descriptions or other content on the site are complete, current, or error-free. If a product you receive differs significantly from its description, please refer to our Returns and Refunds policy.
4. Pricing and Payment
All prices displayed on our website are in AUD and inclusive of applicable taxes, unless stated otherwise. Joypup reserves the right to modify prices without prior notice. Payments must be made through the approved payment methods listed on our website.
Failure to complete payment may result in cancellation of your order.
5. Shipping and Delivery
Joypup provides express delivery to Australia. Shipping costs, delivery timeframes, and policies vary depending on your location. Estimated delivery times are only estimates and may be affected by external factors, including weather conditions, customs delays, or shipping company schedules. Joypup is not liable for delays beyond our control.
For more details, please refer to our Shipping Policy.
6. Returns and Refunds
We want you and your pet to love our products! If you are not completely satisfied with your purchase, you may return the item(s) within [Number of Days] days of receipt. Items must be unused, in their original packaging, and accompanied by the original receipt. Please note that personalized or customized products are non-refundable.
Refunds will be processed within 5 days after receipt of the returned items. Shipping charges for returns are the responsibility of the customer, unless the return is due to a defective or incorrect item.
Please see our Returns and Refunds Policy for more details.
7. User Accounts
Creating an account on our website enables you to track orders, save products to wishlists, and receive updates on our promotions. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Joypup reserves the right to terminate accounts, refuse service, or cancel orders at its discretion.
8. Intellectual Property
All content on the Joypup website, including text, images, logos, graphics, and software, is the property of Joypup or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content is strictly prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, Joypup and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our products or services, or your inability to use the website, even if we have been advised of the possibility of such damages.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts in Australia.
11. Contact Information
For any questions regarding these Terms and Conditions or other inquiries, please contact us at:
- Email: [email protected]
- Phone: +61 0412 918 886
- Mailing Address: U11, 108 Dunning Ave, Rosebery, NSW 2018