Privacy & Cookie Policy

Effective Date: 11/Oct/2024

At Joypup, we value your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, share, and safeguard your information when you visit our website or engage with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information

When you interact with our website or make a purchase, we may collect the following personal information:

Name
Email address
Phone number
Billing and shipping addresses
Payment information (processed by third-party payment providers)
Order history and preferences
Account credentials (for registered users)

b. Non-Personal Information

We may also collect non-personal information, including:

Browser type and version
Device type (mobile, tablet, desktop)
IP address
Operating system
Pages visited and actions taken on our site (e.g., viewing products, adding to cart)
Referral sources (e.g., how you arrived at our site)

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To provide customer support
To improve our products, services, and website experience
To send you promotional offers, newsletters, or other communications (you can opt out at any time)
To manage your account and provide a personalized experience
To comply with legal obligations or respond to lawful requests

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers and partners who assist us in:

Fulfilling orders and processing payments
Shipping products to your address
Providing customer support
Marketing and promotional efforts
Analyzing website usage and performance

These third parties are obligated to maintain the confidentiality and security of your information and may not use it for any purpose other than to perform services on our behalf.

4. Cookies and Tracking Technologies

a. What Are Cookies?

Cookies are small text files stored on your device when you visit certain websites. They help enhance your browsing experience and provide us with insights into how visitors use our site.

b. How We Use Cookies

We use cookies and similar tracking technologies for several purposes, including:

Remembering your preferences and login information
Keeping track of items in your shopping cart
Analyzing website traffic and user behavior (via tools like Google Analytics)
Personalizing content and advertisements based on your interests

c. Types of Cookies We Use

Essential Cookies: Necessary for basic website functionality (e.g., security, logins).
Performance Cookies: Help us understand how visitors use the website and improve performance.
Functional Cookies: Enable enhanced features, such as remembering your login details and preferences.
Targeting/Advertising Cookies: Used to deliver personalized ads based on your browsing activity.

d. Managing Cookies

You can control and manage cookies through your browser settings. You can choose to block or delete cookies, but please note that doing so may affect your experience on our website. For more information on how to manage cookies, visit [insert link to cookie management resource].

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can ask us to correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal obligations.
Objection or Restriction: You can object to or request restrictions on our processing of your information.
Data Portability: You can request that we transfer your information to another service provider.

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by Joypup. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

Joypup reserves the right to update or modify this Privacy & Cookie Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

10. Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy or your personal information, please contact us:

Email: [email protected]
Phone: +61 0412 918 886
Mailing Address: U11, 108 Dunning Ave, Rosebery, NSW 2018